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Privacy policy

Privacy Policy (English translation)

This Privacy Policy applies to you, as a user of the website https://capuana-voyages.com/ (hereinafter the “SITE”).

The SITE is published by Capuana Voyages, with a share capital of €50,000, registered with the Commercial Court under number 951 758 929, and with intra-community VAT number FR 28 951 758 929. Its registered office is located at 22 rue du Pontreau, 85180 Les Sables d’Olonne, France.

Respect for your privacy and your personal data is a priority for Capuana Voyages. The purpose of this Privacy Policy is to explain how personal data is processed on the SITE. In any case, Capuana Voyages is committed to respecting the following three fundamental principles:

  • Capuana Voyages only collects data that is strictly necessary for its intended purpose;
  • You remain in control of your personal data;
  • Your data is processed in a transparent, confidential, and secure manner.

The processing of personal data is governed by:

  • Law No. 78-17 of 6 January 1978 relating to information technology, files, and civil liberties (hereinafter the “Data Protection Act”);
  • Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, which came into force on 25 May 2018 (hereinafter the “GDPR”).

The terms mentioned below have, in this Privacy Policy, the following meanings:

LOGIN DETAILS: refers to the data entered to validate a USER’s registration on the WEBSITE;
DATA CONTROLLER: refers to the entity that determines the means and purposes of processing personal data;
SERVICE: refers to all services offered by Capuana Voyages and available on the WEBSITE;
DATA PROCESSOR: refers to the person processing personal data on behalf of the DATA CONTROLLER, acting under the authority of the DATA CONTROLLER and on its instructions;
USER: refers to any person accessing and browsing the WEBSITE, either as a simple internet user or as a CUSTOMER.

Your data may be collected by Capuana Voyages for explicit, legitimate, and specified purposes in order to ensure:

  • The proper functioning and continuous improvement of the WEBSITE, its services, and its features;
  • The management of document download requests;
  • The handling of contact requests and quote requests;
  • The management of requests regarding the right of access, rectification, objection, erasure, restriction, portability, the right to digital death, and the right to lodge a complaint with the CNIL;
  • The development of commercial statistics.

In all cases, and for each defined purpose, Capuana Voyages will use all means at its disposal to ensure the security and confidentiality of the personal data entrusted to them, in compliance with applicable laws and regulations.

Your personal data is collected and processed by Capuana Voyages, registered with the Trade and Companies Register, which acts as the data controller for the data collected on the Website and is responsible for the processing of personal data implemented within the framework of the operation of the SITE.

For any questions relating to the management and use of your personal data, you can contact us at contact@capuana-voyages.com, or by mail at 22 rue du Pontreau, 85180 Les Sables d’Olonne, France.

When Users browse the WEBSITE and/or wish to benefit from the services available on the WEBSITE, Capuana Voyages may collect certain personal data from Users. This data is processed in accordance with the purposes defined at the time of collection.

The data that may be collected and processed by Capuana Voyages for the purposes described in Article 3 of this privacy policy concerns:

Data relating to the management of the business relationship: information requests, history of exchanges with customer service;
Login data and cookies (IP addresses, connection logs);
In particular, Capuana Voyages may collect personal data:

When you visit the WEBSITE;
When you submit a contact request via the WEBSITE.
Regardless of the method of collection, Capuana Voyages undertakes to inform you of the purposes of the processing, whether the responses are mandatory or optional, the possible consequences of failing to respond, the recipients of the data, as well as the existence and procedures for exercising your rights of access, rectification, and objection to the processing of your data.

All data concerning you are collected directly from you only, during our various interactions (letters, emails, telephone calls, etc.).

Capuana Voyages may send commercial communications to Users who have agreed to receive them. If Users subsequently no longer wish to receive such email communications, they may at any time send a free email without providing any reason to the following address: contact@capuana-voyages.com.

Only authorized and designated individuals listed below will have access to USERS’ data:

  • Authorized staff from the various departments of Capuana Voyages (staff from the communications, administrative, logistics, and IT departments, responsible for managing customer relations and monitoring activities);
  • Capuana Voyages’ subcontractors acting on behalf of and for the Company;
  • Third parties that may place cookies on your devices (computers, tablets, mobile phones, etc.) when you give your consent;
  • Third-party social networks. The WEBSITE may use social plugins provided and operated by third-party companies, such as the Facebook button. As a result, you may transmit to third parties the information you view within a section of our WEBSITE. If you are not logged into your account with the third party, they will not be able to know your identity. If you are logged into your third-party account, then the third party may link the information or actions related to your interactions with the WEBSITE to the account you hold with that third party. Please refer to the third party’s privacy policies to learn more about its data practices.

Your data is not shared, exchanged, sold, or rented to any other party than those mentioned above.

Translation in English:

Capuana Voyages undertakes to ensure that the data collected is retained in a form allowing your identification for a period not exceeding the time necessary for the purposes for which such data is collected and processed.

However, data processing may be carried out for the purpose of providing evidence of a right or a contract. Such data may also be retained in order to comply with a legal obligation or stored in files in accordance with applicable laws and regulations.

By way of exception, the USER’s identification data is retained by Capuana Voyages for a period of three (3) years from the last contact with the USER.

For the management of our commercial relationship with you and customer follow-up, your data is retained for 3 years from the end of the commercial relationship if you are a client. Beyond this period, the data is archived for the duration during which the liability of the lawyer may be engaged.

For the management of requests relating to your personal data rights: your data is retained for 1 year.

Regarding cookies, it is specified that the information stored on your device (e.g., cookies) or any other element used to identify you for anonymised audience statistics purposes is not kept for more than thirteen (13) months.

Finally, in order to ensure the proper functioning and continuous improvement of the WEBSITE and its features, anonymised raw traffic data is retained for a period of thirteen (13) months.

To learn more about cookies (how to manage, delete, or identify them), you may consult the CNIL website.

In accordance with the French Data Protection Act (Loi Informatique et Libertés) and the GDPR, you have the following rights:

  • Right of access (Article 15 GDPR), rectification (Article 16 GDPR), updating, and completion of your personal data (learn more)
  • Right to restrict or erase your personal data (Article 17 GDPR) when it is inaccurate, incomplete, ambiguous, outdated, or when its collection, use, disclosure, or storage is prohibited (learn more)
  • Right to withdraw your consent at any time (Article 13-2(c) GDPR)
  • Right to restriction of processing of your data (Article 18 GDPR)
  • Right to object to the processing of your data (Article 21 GDPR) (learn more)
  • Right to data portability for the data you have provided to us, when your data is processed automatically based on your consent or a contract (Article 20 GDPR)
  • Right to lodge a complaint with the CNIL (Article 77 GDPR)
  • Right to define what happens to your data after your death and to choose whether or not we disclose your data to a third party you have previously designated (learn more). In the event of death and in the absence of your instructions, we commit to deleting your data, unless its retention is necessary for evidentiary purposes or to comply with a legal obligation.

These rights may be exercised by sending a simple request via email to contact@capuana-voyages.com, or by post to 22 rue du Pontreau, 85180 Les Sables d’Olonne, France, including your contact details (last name, first name, address) and a signed copy of an identity document, as well as a legitimate reason when required by law (notably in the case of objection to processing).

If you provide a copy of your identity document to verify your identity, we will retain it for one (1) year, or three (3) years when this submission is made in the context of exercising a right to object.

To learn more about your rights, you can also visit the website of the French Data Protection Authority, accessible at the following address: CNIL.

For any requests for information regarding the personal data protection policy of the WEBSITE, you may contact our Data Protection Officer, who is available to respond to all your requests, including the exercise of your rights relating to your personal data.

You can reach them at contact@capuana-voyages.com, or by post at 22 rue du Pontreau, 85180 Les Sables-d’Olonne.

Capuana Voyages and its potential subcontractors undertake to implement all technical and organisational measures to ensure the security of the processing of personal data and the confidentiality of your data, in accordance with the French Data Protection Act (Loi Informatique et Libertés), the European General Data Protection Regulation (GDPR), and Law No. 2018-133 of 26 February 2018 “on various provisions adapting French law to European Union law in the field of security”.

In this respect, Capuana Voyages takes the necessary precautions, given the nature of your data and the risks associated with our processing activities, to preserve data security and, in particular, to prevent it from being altered, damaged, or accessed by unauthorised third parties (physical protection of premises, customer authentication procedures with personal and secure access via confidential login credentials and passwords, connection logging, encryption of certain data, etc.).

Capuana Voyages undertakes not to transfer USERS’ data outside the European Union.

In the event that Capuana Voyages were required to do so, it would inform USERS, specifying the measures taken to control such transfers and ensure compliance with the confidentiality of their data.